Join Our Team

Build a career with purpose at Lateralus Labs. Help us revolutionize technical support with AI-powered, human-driven solutions that delight customers.

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Life at Lateralus Labs

At Lateralus Labs, we're passionate about revolutionizing technical support through our Virtual Support Org (VSO) platform, delivering AI-powered solutions while maintaining the human touch that sets us apart.

We're a team of innovative problem-solvers dedicated to transforming how businesses approach support operations through our VSO platform, VSO as a Service, and Virtual Support Agent solutions. Join us and be part of a collaborative culture that values excellence, growth, and work-life balance.

Team meeting at Lateralus Labs

Open Positions

AI Solutions Engineer

Join our development team to enhance our VSO platform with cutting-edge AI capabilities. Design, implement, and optimize AI agents that work together to deliver exceptional technical support experiences while continuously improving resolution rates.

Remote (U.S. Based)
Full-Time
5+ Years Experience
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Senior Technical Support Expert

Oversee our VSO as a Service deployments, ensuring our AI agents deliver timely, accurate resolutions and exceptional customer experiences. Bring your deep technical expertise to mentor AI systems and human team members while maintaining the highest standards of service excellence.

Remote (U.S. Based)
Full-Time
8+ Years Experience
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VSO Solutions Consultant

Drive business growth by helping enterprise clients understand how our VSO platform and services can revolutionize their support operations. Develop strategic approaches to showcase our AI-powered solutions and demonstrate measurable ROI through reduced operational costs and enhanced customer satisfaction.

Remote (U.S. Based)
Full-Time
3+ Years Experience
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Our Benefits

Employee working from home

Remote-First Environment

Work from anywhere in the U.S. with flexible scheduling to maintain a healthy work-life balance while serving clients worldwide.

Comprehensive Health Benefits

Medical, dental, and vision coverage with additional wellness programs to support your health and wellbeing.

AI-Enhanced Workflow

Work with cutting-edge AI technology that helps you focus on high-value work while automating routine tasks.

Continuous Learning

Professional development budget, learning resources, and opportunities to stay at the forefront of AI and support technology.

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A Note from Our Founder

At Lateralus Labs, we're building the future of technical support through our VSO platform and services. We're looking for exceptional people who are passionate about AI, customer service excellence, and solving complex challenges. If you bring your best to the table every day and thrive in an innovative environment, you'll find both the challenge and recognition you deserve here.

Ready to help transform technical support with AI that understands, learns, and resolves issues faster than ever before? If you don't see a perfect role but think you'd be a great fit, we'd still love to hear from you!

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