AI-Powered,
Human-Driven
Tech Support

Revolutionize your support operations with AI that understands, learns, and resolves issues faster than ever before.

Products & Services Get in Touch

About Us

Lateralus Labs specializes in providing AI-powered technical support via our Virtual Support Org (VSO) platform. Our VSO is a team of AI agents working together to resolve issues quickly and accurately for organizations of any size - from single-person teams to global enterprises. The VSO ecosystem consists of a comprehensive Dashboard (main hub for case tracking, metrics, and AI agent states), VSM (Virtual Support Manager), VSE (Virtual Support Engineer), and VSA (Virtual Support Agent) that work in harmony to deliver exceptional support.

Our AI agents integrate seamlessly with human support personnel in whatever capacity you need - from a multimodal AI-powered support companion that enhances your current support engineers' capabilities to a completely turnkey support organization (our VSO as a Service). For VSO as a Service customers, our U.S.-based senior technical support experts oversee assigned VSOs, ensuring resolutions are timely, accurate, and most importantly, that customers are delighted with the service experience.

AI

Powered Solutions

99%

AI Resolution Rate

24/7

Always On Support

Rapid

Issue Resolution

Lower

Operational Costs

Elevated

Customer Experience

Products & Services

Virtual Support Org (VSO)

A customer-managed, cloud-native support platform featuring a VSO Dashboard and integrated AI agents - VSM (Virtual Support Manager), VSE (Virtual Support Engineer), and VSA (Virtual Support Agent) - working together to form a comprehensive support solution.

VSO as a Service

Our fully-managed turnkey support organization leveraging our proprietary VSO platform while being overseen by world-class U.S.-based senior technical experts who ensure AI agents deliver timely, accurate resolutions and exceptional customer experiences.

Virtual Support Agent

An AI-powered multimodal support companion that works alongside your technical support staff, monitoring audio and video while recommending documentation, commands, and actions to enhance human capabilities during active troubleshooting.

Our Expertise

Team meeting

Deep Support Industry Knowledge

Our founding team brings decades of experience from technical support organizations across Fortune 500 companies. This foundational knowledge shapes our approach to the VSO platform, addressing the real challenges faced by modern support teams.

Thoughtfully Designed AI Architecture

Our VSO platform is designed to serve diverse industries from SaaS to manufacturing, with a focus on reducing resolution times while enhancing customer satisfaction. We've built our AI agents on solid technological foundations with purposeful enhancements for support-specific challenges.

Support Efficiency Vision

The VSO platform is engineered to help organizations reduce operational costs while increasing support capacity. Our thoughtfully designed analytics dashboard provides visibility into performance metrics, enabling continuous improvement and optimization.

Human-Centered AI Approach

We believe in the complementary strengths of AI and human support professionals. Our VSO platform is designed to enhance your team's capabilities while preserving the authentic human connection your customers value, creating a balance that aims to elevate satisfaction scores.

Contact Us

info@lateraluslabs.com

Serving clients worldwide

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